Help
Contact
Depending on your query, you'll be helped by us, the Aerobus operator or the airport. Here's who to write to so your issue gets sorted out faster.
Tickets bought on this website
If you bought your Aerobus ticket through us (on oasbus.com) and it hasn't arrived, you need an invoice, you want a refund or you have any question about your purchase, write to us quoting your order number.
- info@oasbus.com
- Phone (calls only)
- +34 610 00 66 33
- Message us
Before writing, check your spam folder: the ticket arrives by email a few minutes after payment.
The Aerobus service
For problems during the journey, luggage damaged on the bus, items left on board, complaints about the service or suggestions, contact the Aerobus operator:
- Customer service: 900 92 96 92.
- Complaint, lost property and suggestion forms on its contact page.
- If you've just got off the bus and left something behind, tell the stop staff: there's passenger assistance 24 hours a day.
- Official complaint forms are available on the buses and at the stops.
The airport
For flight information, items lost inside the terminals, parking or assistance for people with reduced mobility, contact Aena through the official airport website. For flight changes, delays or luggage lost on the plane, your airline is responsible.